homeWelcome, sign in or click here to subscribe.login
     


 

 

Opinion


Clive Shearer
Management
by Design
By Clive Shearer
Subscriber content preview

November 14, 2001

How to make different cultures within your firm work together

  • Successful operations have found a way to align the culture of management with the culture of employees.
    • By CLIVE SHEARER

    Each ethnic group has its own culture, and it is commonly accepted that workplaces are also distinguished by their own cultures.

    What is a workplace culture? If I am in a car dealership waiting for a service and I want a cup of coffee, I will encounter one of four cultures. In a low service culture there is no coffee for customers. In a moderate service culture someone will mumble vaguely about the location of the coffee. In a high service culture someone will step out from a behind a desk and point the way with a smile and in the excellent service culture I am accompanied right to the pot.


     
    . . .


    To read this story in full login or purchase a subscription.



    Previous columns:


    
    Email or user name:
    Password:
     
    Forgot password? Click here.