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The Client Coach How to build strong business relationships |
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February 12, 2003
A secret weapon is right under your nose
By RANDY TUMINELLO
The Client Coach
The Client Coach
What’s the one thing that anyone can do that burns calories, makes you more attractive, imbues strength, adds more than $10,000 to $20,000 of income a year (according to an informal poll), promotes confidence, adds years to your life and generates trust? Give up? It’s smiling!
Now before we go one step further, it’s important to qualify what I mean by smiling. Eliminated from consideration are the fake smile, forced smile, wry smile, the “aw shucks” smile, smug smile, the sheepish grin and the shark-tooth smile. The only smile I’m referring to is the warm, genuine, heartfelt, confident, I’ve-got-good-news, smile. This is the smile of success!
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Previous columns:
- Does your client need an interpreter?, 01-22-2003
- How well is your network working?, 01-08-2003
- How you can get clients to say yes, 12-11-2002
- New rules in the client relations game, 11-27-2002
- Don't get caught in marketing traffic jam, 11-13-2002
- Are you giving clients tricks or treats?, 10-30-2002
- Keep clients coming back for more, 10-09-2002
- Following through on the follow-up, 09-25-2002