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Opinion
by Design By Clive Shearer |
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June 12, 2002
Keep clients happy with quality reviews
By CLIVE SHEARER
Management by Design
Management by Design
The word quality has become so prevalent as to be almost meaningless. We hear about quality food, quality programming, quality cars, quality roofing, quality advice, quality relationships and quality time.
Can we identify any universal attributes of quality? In order to do this we must first separate the concept of tangible and intangible quality.
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