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The Client Coach How to build strong business relationships |
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March 12, 2003
How to deal with a difficult client
By RANDY TUMINELLO
The Client Coach
The Client Coach
I’m sure very few of you have ever had to deal with a difficult client. All of your clients adore you as a super hero and reward you handsomely, right? You’ll probably never need this article but why don’t you go ahead and store it in a safe place just in case. So now, if you ever do run into a difficult client, at least you’ll be prepared.
Is it anger or hostility?
. . .
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Previous columns:
- A secret weapon is right under your nose, 02-12-2003
- Does your client need an interpreter?, 01-22-2003
- How well is your network working?, 01-08-2003
- How you can get clients to say yes, 12-11-2002
- New rules in the client relations game, 11-27-2002
- Don't get caught in marketing traffic jam, 11-13-2002
- Are you giving clients tricks or treats?, 10-30-2002
- Keep clients coming back for more, 10-09-2002